Our Staff

A well-trained, caring staff is essential to the success of any program for individuals with brain injuries. Our 24-hour staff is specially trained to deal with the needs of the TBI population. Their qualifications include successfully completing a caregiver’s class, HIV/AIDS course, a mental health class, food handlers course, and CPR/First Aid certification.

The caregiver’s class is a four-day, comprehensive course in care giving, home policies, and how to handle some situations with residents. As an alternative, our staff can also be trained by out Administrator on site.  The HIV/ AIDS course is a video which covers blood contaminants, wearing gloves, and other areas concerning handling HIV/Aids situations. The mental health class is a 1-day course in working with people who have disabilities and dementia. And, since staff members are expected to help with cooking on some shifts, the food handlers course is a 2-hour class in food-handling techniques and issues.

For our staff, working at Terry Home is not just a job; it’s something that they want to be doing, with a focus on helping other people. “It’s not just the job, it’s the people.”

Our Administrator

We are very happy to have Joanne Norman as our Administrator. Joanne has been an employee of Terry Home for several years.  Some of her responsibilities have included care giving, therapy and activities coordinator.

Joanne is a graduate of Washington State University in animal science. She is married and has two children. In her spare time, she enjoys being with her family, taking care of her own personal animal farm (4 cats, 1 dogs, 2 horses and 1 goat) painting, and cooking. She is a very positive person so we know our residents are taken care of very well.